Access Issues
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On the [login screen](https://www.transformyoufitness.com/my-account/), please click on “Reset your password?” and follow the prompts. If this doesn't work, leave us a message and we'll get back to you as soon as possible.
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How do I reset my password / I never got my password
On the login screen, please click on “Lost your password?” and follow the prompts. If this doesn't work, you can email us at support@transformyoufitness.com. We try to respond as quickly as possible. -
I haven’t received my login information
Hello and thank you for contacting customer support 🙂 I’m sorry to hear you didn’t receive the link for your program. Let’s get that sorted out for you! You can access your program by logging in at: https://www.transformyoufitness.com/my-account/. Please use the forgotten password option to g... -
I just purchased a program. How do I get access?
Thank you so much for your purchase and patience! 😊 To access your program materials, please visit the member log-in area. If you haven’t received your log-in information yet, don’t worry—simply use the "Forgot Password" option or check your email (including your spam or junk folders). If you n... -
I just purchased a program. How do I get access?
You can access your program by logging in at: https://www.transformyoufitness.com/my-account/. Please use the forgotten password option to generate a new login. ( **Please note the user name is the email address used for your purchase. If you’re still having trouble or need further assistance, ... -
I never got my login information/ I am having a problem logging in:
Hello and thank you for contacting customer support 🙂 I’m sorry to hear you didn’t receive the link for your program. Let’s get that sorted out for you! You can access your program by logging in at: https://www.transformyoufitness.com/my-account/. Please use the forgotten password option to ge... -
I purchased a 12 month subscription November 2023 and i can no longer access the videos.
We are in the process of launching a brand-new version of our fitness app! This upgrade will bring exciting new features and enhancements to improve your overall experience and help you reach your fitness goals more effectively. The current version of our app will be temporarily unavailable for t... -
I purchased a workout on the old platform and no longer have access.
Hello and thank you for contacting customer support 🙂 I’m sorry to hear you didn’t receive the link for your program. Let’s get that sorted out for you! You can access your program by logging in at: https://www.transformyoufitness.com/my-account/. Please use the forgotten password option to gen... -
If you purchased a download, ebook, recipe guide, or meal plan, you can find them all in the downloads section on the my account page. You must be logged in to access your downloads.
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You can access your program by logging in at: https://www.transformyoufitness.com/my-account/. Please use the forgotten password option to generate a new login. ( **Please note the user name is the email address used for your purchase. If you’re still having trouble or need further assistance, ...