Thank you for reaching out, and I’m sorry to hear about the trouble you’re having with the workouts. Let’s work together to get this resolved!
Here are a few steps to try:
1️⃣ Change Video Playback Settings:
- On some devices, you can adjust the video quality settings (e.g., lower resolution) to improve playback. This option is usually available on the video player by clicking the settings icon.
2️⃣ Clear Cache and Refresh:
- If you’re using a web browser, try clearing your cache and reloading the page.
3️⃣ Try a Different Device or Network:
- If possible, test the workouts on another device or internet connection to rule out compatibility issues.
4️⃣ Log Out and Back In:
- Sometimes, logging out of your account and logging back in can help reset any playback issues.
If the issue persists, could you provide a bit more detail? For example:
- Are you experiencing the issue with all workouts or specific ones (like Divorce Your Waist 4)?
- What devices are you using (e.g., iPhone, Android, Smart TV, etc.)?
- Are you experiencing the issue on the website the app or both
Once I have this information, I’ll escalate the issue to our technical team and ensure we get it resolved quickly. Thank you for your patience!
Jan 16, 2025